Privacy Policy

Introduction

Walkerville Chiropractic (“we”, “our”, “the Clinic”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant South Australian health information laws.

By attending our clinic, using our website, or otherwise providing your information, you consent to the practices outlined in this Privacy Policy.

What Personal Information We Collect

We may collect the following types of personal and health information:

Personal Information

Full name
Date of birth
Address and contact details
Emergency contact information
Payment information
Medicare or private health insurance details (where applicable)

Health Information

Medical history
Chiropractic assessment notes
Treatment records
Referrals and reports from or to other healthcare providers

Website or Digital Information (if applicable)

IP address
Cookies and usage analytics

How We Collect Personal Information

We collect information in various ways, including:

Directly from you (in person, online forms, telephone, email)
From third parties such as referring healthcare providers
From health insurers or Medicare when processing claims
Automatically through our website (analytics and cookies), if relevant

Why We Collect Personal Information

We collect your information for purposes including:

Providing chiropractic assessment, treatment, and care
Communicating regarding appointments, follow-up, and clinic updates
Managing billing, payments, and health fund claims
Meeting legal and regulatory obligations
Clinic administration, staff training, and quality improvement
Responding to complaints, incidents, or insurance matters

We will not use your personal information for any secondary purpose without your consent, unless permitted by law.

Disclosure of Personal Information

We may, with your express written consent, disclose your personal information to:

Other healthcare professionals involved in your care
Medicare, private health insurers, and billing providers
IT service providers (e.g., appointment systems, clinical software)
Regulatory bodies if legally required
Insurers and legal representatives (e.g., in case of an incident or claim)
Third-party providers assisting in clinic operations

We do not sell, rent, or trade your personal information.

We will ask for your written consent BEFORE any information is disclosed, and you are within your rights to refuse this consent.

Storage and Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

This includes:

Secure clinical software and encrypted storage
Restricted staff access on a need-to-know basis
Password-protected systems and secure backups
Locked filing cabinets for paper records

Health records are retained in accordance with Australian and South Australian legal requirements.

Access to and Correction of Your Information

You may request access to your personal or health information at any time. We may require proof of identity before releasing records.

You may also request correction of any inaccurate or incomplete information.

Requests can be made in writing to:
admin@walkervillechiropractic.com.au

In some cases, access may be restricted as permitted under the Privacy Act or other laws. You will be notified if this occurs.

Overseas Disclosure

We generally do not disclose personal information overseas. If we use cloud-based systems that store data outside Australia, we ensure they comply with applicable privacy laws and security standards.

Website, Cookies, and Digital Data

(If applicable) Our website may use cookies and analytics tools to improve user experience. These tools may collect non-identifying information such as browser type, pages visited, and session duration.

You can disable cookies through your browser settings, though some website features may not function optimally.

Complaints About Privacy Breaches

If you believe your privacy has been breached, you may contact us:

Walkerville Chiropractic
Email: admin@walkervillechiropractic.com.au
Phone: 08 8344 7105
Address: 82 Walkerville Tce, WALKERVILLE SA 5081

If you are unsatisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au Phone: 1300 363 992

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at the clinic and/or on our website.